Introduction to service in Dynamics 365
Enhance and automate business processes using Dynamics 365 customer engagement apps, while incorporating native interconnectivity with Microsoft 365
This course will teach you how to enhance and automate business processes using Dynamics 365 customer engagement apps, while incorporating native interconnectivity with Microsoft 365. You will also learn to support customers efficiently through AI-driven Dynamics 365 Customer Service, improve customer experience with AI-first omnichannel communication in Dynamics 365 Contact Center, and boost first-time resolution rates for on-site workers using AI-driven Dynamics 365 Field Service.
7 courses found
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- Delivery Format: Virtual Learning
- Date 21 August, 2026 | 9:00 AM to 5:00 PM
- Location: Virtual (GMT Standa)
- Language: English
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- Delivery Format: Virtual Learning
- Date 23 October, 2026 | 8:00 AM to 4:00 PM
- Location: Virtual (GMT Standa)
- Language: English
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- Delivery Format: Virtual Learning
- Date 18 November, 2026 | 8:00 AM to 4:00 PM
- Location: Virtual (GMT Standa)
- Language: English
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- Delivery Format: Virtual Learning
- Date 18 March, 2027 | 9:00 AM to 5:00 PM
- Location: Virtual (GMT Standa)
- Language: English
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- Delivery Format: Virtual Learning
- Date 04 May, 2027 | 8:00 AM to 4:00 PM
- Location: Virtual (GMT Standa)
- Language: English
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- Delivery Format: Virtual Learning
- Date 05 August, 2027 | 9:00 AM to 5:00 PM
- Location: Virtual (GMT Standa)
- Language: English
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- Delivery Format: Virtual Learning
- Date 08 October, 2027 | 8:00 AM to 4:00 PM
- Location: Virtual (GMT Standa)
- Language: English
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